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Event Details

    General Membership Meeting - CANCELLED!!!

    Date: January 26, 2012, 11:30am – 1:30pm
    Organizer:
    SHRM NMI Chapter
    Location:
    Charley's Cabaret - Pacific Islands Club
    Price:
    $20 for members; $30 for non-members
    Event Type:
    Meeting
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     Please note that this meeting has been cancelled as of 1/25/12.  A notice has been e-mailed to all SHRM members.

     

    Gaining a Competitive Advantage through Outstanding Customer Service

    The Society for Human Resource Management (SHRM) CNMI Chapter is pleased to announce its January general membership meeting on the topic of “Gaining a Competitive Advantage through Outstanding Customer Service,” which will be presented by Rik Villegas, a business consultant and a business instructor for the Northern Marianas College.  The lunch meeting will be held at the Pacific Islands Club (Charley’s Cabaret) on Thursday, January 26, 2011, from 11:30 am – 1:30 pm.

    This presentation is open to the public and will be an invaluable opportunity for employers and employees to learn more about how businesses in the CNMI can still survive by continuously improving to offer outstanding service, even in a down economy.  The presentation will illustrate how simple mindset shifts in companies, such as Zappos.com, have allowed their business to perform at a pace that outstrips their competitors.

    Mr. Villegas will present on important topics such as: 

     

    1. The 3 phases and 12 components of customer service that every organization should continuously improve to offer outstanding service;
    2. How to create an exciting environment where people are valued for their contribution and feel compelled to give their best;
    3. How the concept of Life Transitions can create a top-of-mind awareness that positions you as the trusted authority to your prospects and customers;
    4. The essential mindset shifts that will transform your organization into a customer-focused organization.

    The presentation includes lunch and the cost is $20 for SHRM members and $30 for non-members.  Seats are limited, so reserve your seat by contacting Polly DLG. Masga at 237-5122 or e-mail shrmnmichapter@gmail.com.

     

    This is a Lunch Presentation:

    Date: Thursday, January 26, 2012

    Venue:  Pacific Islands Club – Charley’s Cabaret

    Time:11:30 am – 1:30 pm (includes lunch)

    Cost:  $20 SHRM Members, $30 Non-SHRM Members